Safety and Health Protocols
Given current concerns over the Coronavirus (COVID-19), we anticipate that you may have questions about what we are doing on a daily basis to comply with directives provided by local, national and world health agencies.
Please rest assured, there is no issue more important to us than the health and wellbeing of our guests, employees, and community. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements and following guidelines from these agencies and the local health departments.
The health authorities tell us that, to prevent the spread of a virus, we must: wash hands frequently, heighten cleaning practices, avoid contact with sick people, stay away from work when ill and not travel to areas with high infection rates.
Specifically, this is what we are doing:
Heightened Awareness and Monitoring:
We are modifying some of our hotel services and adding extra precautions to protect our guests and staff, including:
- We are offering “stay-over” housekeeping services on request, please contact the front desk to schedule your housekeeping services.
- We are encouraging guests who are ill to seek medical attention and to avoid public exposure as much as possible.
- If an employee appears to be suffering from flu-like symptoms, they will be asked to promptly seek medical attention and to remain at home until they are free of symptoms.
Commitment to Cleanliness:
To protect guests and staff and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive training for staff.
- Hospital grade sanitation products.
- Defined cycles for frequent cleaning and disinfection of targeted areas throughout the day including all public spaces, luggage carts and furniture.
Check-in Time: Please note that due to extra cleaning procedures, our regular guaranteed check-in time of 4:00pm may be extended at any time and without prior notice. We thank you for your patience as we ensure all guest rooms are cleaned to the highest standard during this time.
Cancellation Policy: Reservations must be canceled 48 hours prior to arrival date, otherwise, the guest card is subject to the charge of one night’s room and tax. During special events and holidays, reservations must be canceled 21 days prior to arrival, otherwise, the guest card is subject to a charge of one night’s room and tax. The Advance Purchase Rate, Black Friday & Cyber Monday rates are non-refundable but fully changeable. With our Life Happens® cancellation policy, if you need to cancel within the cancellation window, you will receive a full credit towards a future stay for up to a year. Please note that room rates may change.
Reservation Guarantee Policy: The Tides Oceanview Inn & Cottages require all reservations to be guaranteed by a valid form of payment, prior to arrival. The evening prior to arrival, a prepayment of $35 USD will be charged to the guest’s credit or debit card.
We continue to monitor and analyze the directives provided by local, national and world health agencies on a daily basis and are committed to implementing recommendations from the health authorities to ensure the safety and wellbeing of our guests, employees, business partners and community at large.
For the most updated information on San Luis Obispo County please refer to www.slocounty.ca.gov/COVID-19.
For the most updated information on the Coronavirus, please refer to Centers for Disease Control and Prevention (CDC) at www.cdc.gov or contact your local health authority.